Shipping and Returns Policy

Effective Date: 1st March, 2025

We are here to assist you if you have any concerns about your purchase.

CANCELLATION POLICY

Cancellation of orders:

Once an order has been placed, it cannot be cancelled, modified, or refunded under any circumstances. We encourage you to carefully review your order before completing the purchase.

REPLACEMENTS 

Exchange requests will be considered solely for products that are received by the customer in a damaged or incorrect condition. 

The buyer or recipient must notify us of any damaged or incorrect products within 3 days of receiving the goods. For customers claiming missing items or damaged products, we require an unedited unboxing video as evidence. The customer is required to share the complete video with us via email at support@quinnsarte.com
Once the photos/videos are received and inspected, we will notify you regarding the verification of the damaged product. Furthermore, we will inform you of the approval or rejection of your replacement request.
In certain situations replacement may be provided, contingent upon the circumstances. This applies to items that are not in their original condition, damaged, or missing parts for reasons unrelated to our error. 

If your request is approved, it will be processed from our end within 24 to 48 hours. In the event that we are unable to provide a replacement, we will issue Quinns Arte credit, which can be applied toward your next order.

SHIPPING POLICY

Process time-

Given the customised and handmade nature of the products, kindly allow us 2-4 days of process time.

Shipping timelines-

1. Express shipping in metro and tier 1 cities: 2 - 4 working days after dispatch

2. Standard shipping PAN India: 4 - 9 working days after dispatch

3. International Shipping: 10-12 working days after dispatch 

Orders are not shipped or delivered on weekends or holidays. In the event of a high volume of orders, there might be a delay of a few days in the shipment process. Kindly allow for additional transit days for the delivery of your order. If there is a substantial delay in the shipment of your order, please feel free to reach out to us via email or telephone.

Potential Delays for personalised orders:

During periods of high order volume or unforeseen circumstances, the production and shipment of personalised items may experience delays of 2 to 3 days beyond the estimated delivery date. Customers will be duly informed of any such delays.

Non-Refundable Logistics Delay:

Quinns Arte is not liable for delays in product delivery due to logistics issues, including carrier delays, customs clearance, or other unforeseen logistics circumstances. Therefore, refunds will not be provided for delays caused by such logistical factors.

SHIPMENT CONFIRMATION & ORDER TRACKING

Upon the shipment of your order, you will receive a Shipment Confirmation email.. This communication will include your tracking number(s) for reference. Please note that the tracking number(s) provided will become active within a period of 24-48 hours.

CUSTOMS, DUTIES AND TAXES

Quinns Arte holds no responsibility for any customs fees or taxes incurred on your order. Any charges imposed during or after shipping, including tariffs and taxes, are the sole responsibility of the customer.

Please note: By placing an order, you acknowledge and agree to adhere to this cancellation policy. For any further queries or clarifications regarding our cancellation policy, kindly contact our customer service team.

Note: This policy is subject to change without prior notice. Please review the latest version before placing an order.